Política de reembolso

Effective Date: June 20, 2026

1. Return Eligibility

Customers may apply for returns or full refunds within 30 calendar days after receiving their order. All returned items must remain unused, unwashed, undamaged, with all original tags, packaging and attached accessories fully intact.

The following items are non-refundable and non-returnable under all circumstances:
  • Final sale clearance goods
  • Custom personalized made-to-order products
  • Personal hygiene & intimate items

2. Return Authorization Process

You must submit a formal return request and obtain an official Return Authorization number before sending back any merchandise. Returns without valid RA numbers will be rejected and unprocessed upon arrival.

When submitting a request, please provide your order number, full name, purchased item details and clear reason for return. Our team will respond within 2–4 business days.

Official Support Contact

Email: bsasmrh@outlook.com

Phone: +1 (253) 332-0254

Return Mailing Warehouse Address: 146 Jones Creek Cir

Important Notice: This address is only used for receiving returned packages and outbound order fulfillment. It is not our registered legal business address, corporate office or physical retail store.

3. Return Shipping Cost Rules

  1. If returns are caused by our errors (defective items, wrong goods, missing accessories): We cover all return shipping fees and provide a free pre-paid shipping label.
  2. If returns are made for personal preference (size mismatch, style dissatisfaction, accidental over-order): All return shipping charges are the customer’s responsibility. Original checkout delivery fees are non-refundable.

4. Refund Processing Timeline

Once we receive, inspect and confirm your returned goods meet eligibility standards at 146 Jones Creek Cir:
  • Refunds will be issued to your original payment method within 5–7 banking business days.
  • The actual time for funds to show in your account depends on your payment provider’s processing schedule, which is out of our control.
  • Partial refunds will be applied if returned items arrive stained, damaged, or missing original packaging and tags.

5. Product Exchanges

If you want to exchange for a different size, color or variant, clearly state your exchange demand in your email request. All shipping cost rules stated in Section 3 apply equally to exchange orders.

6. Defective & Wrong Item Remedies

If you receive damaged, defective or incorrectly delivered products, contact our support team within 7 days after delivery confirmation, with clear photos/videos showing the product issue. After verification, we will arrange a free replacement or full refund with zero extra cost to you.

7. Policy Updates

We reserve the right to revise this Return and Refund Policy at any time without individual prior notice. Updated terms will be published on the checkout footer and online store menu, taking effect immediately after posting. Your continued shopping on our website means you accept the latest policy clauses.